Frequently Asked Questions

1. Do you ship to the mainland United States and internationally?

Yes, we ship throughout the continental United States, Alaska, Hawaii, and select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

2. Can I track my order once it's shipped?

Absolutely! Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your package's progress to your doorstep.

3. Do you deliver to hotels and vacation rentals on Maui?

Yes, we offer local delivery to hotels and resorts throughout Maui. Simply provide the recipient's hotel name and room number (if available) during checkout, and we'll coordinate delivery directly to your accommodation. Local delivery fees may apply depending on location.

3. What if I do not know the hotel room number?

4. Do you personally deliver orders on Maui or are they shipped?

For Maui orders, we offer both personal delivery service and standard shipping options. Personal delivery allows for faster service and the convenience of receiving your items directly from our team, while shipping provides a more economical option for those who prefer it.

5. What is the minimum order value for Maui delivery?

The minimum order value for Maui delivery is $35 plus delivery fee and tax. Orders below this amount can still be shipped via standard postal service.

6. How do I place an order for gifts that will be delivered to several parties staying at the same hotel but in different rooms?

For multiple deliveries to the same hotel, please contact our customer service team directly at [phone/email] before placing your order. We can coordinate a single delivery visit to distribute gifts to different rooms, or you can place separate orders for each room. Be sure to provide the hotel name, each recipient's name, and their respective room numbers.

7. Do you have a physical store location on Maui?

Yes, we have a retail location at 300 Ohukai Rd, Ste. B310 in Kihei. Our online store offers our full selection, while our physical store features additional items and allows you to see products in person.

8. Can I place an order online and pick it up from your store?

Yes, we offer online ordering with in-store pickup! Simply select "Store Pickup" during checkout and we'll prepare your order for collection. You'll receive a confirmation email when your order is ready, typically within 2-4 hours during business hours. Please bring your order confirmation and valid ID when picking up.

9. Can I build my own gift basket at your shop?

Absolutely! We love helping customers create personalized gift baskets. You can select individual items from our store and we'll beautifully arrange them in an authentic Hawaiian basket or container. Custom gift baskets can be created both in-store and through our online platform, with professional wrapping and presentation included.

10. Can I substitute parts of a gift for others?

Yes, we offer substitutions on our pre-made gift sets and baskets! If you'd like to swap out certain items for others of similar value, please contact our customer service team or mention your preferences in the order notes. We'll do our best to accommodate substitutions based on availability and ensure the overall value remains consistent.

11. I need help putting together a special gift. Can you give me some advice on the phone?

Absolutely! Our knowledgeable team loves helping customers create the perfect Hawaiian gift. Call us at [phone number] during business hours and we'll provide personalized recommendations based on your recipient's interests, budget, and the occasion. We can also arrange custom gift consultations for extra-special orders.

12. Do you offer gifts for people with dietary restrictions, like vegan or gluten-free gifts?

Yes! We carry a variety of products suitable for different dietary needs, including vegan, gluten-free, sugar-free, and nut-free options. Many of our non-food items like jewelry, artwork, and textiles are perfect for anyone. We clearly label dietary information on our food products and can help you create custom gift baskets that meet specific dietary requirements.

3. What is your return and exchange policy?

We accept returns within 30 days of purchase for unused items in original packaging. Due to the nature of food products and personalized items, these may not be eligible for return. Please contact us to initiate a return.